3. Download "Flawless Consulting Book Summary, by Peter Block" as PDF. If the implementation was either a huge success or a moderate-to-high failure, termination of further involvement on this project may be in the offing. You can also make sure that you ask questions so that the project doesn’t become too one-sided; it’s important to ask why as well as how so that clients don’t feel like they’re being told what to do but are really learning from their experiences with your company and its consultants. The first is the expert role, in which you help the client solve problems and brainstorm ideas. In addition to private chats, you can also discuss these topics in larger meetings. Want to get the main points of Flawless Consulting in 20 minutes or less? When computers were first introduced, for example, many companies treated the new technology simply as an expensive typewriter. A good way to start off is with an overview. Generally IT consultants remain involved with the project through to completion. Consulting can be learned and “Flawless Consulting” is … Paul Uhlig is a thoracic surgeon who knows the realities of operating rooms and intensive care units. When you enter into a consulting contract, it is important to agree on each party’s expectations. It may require a single meeting to get different parts of the organization together to address a problem. It’s the perfect scenario: You’re a consultant, and you’ve come up with an amazing solution to your client’s problem. Read summary of Flawless Consulting by Peter Block. The first step in a consulting project is to establish the scope of work. If they don’t know what you’re feeling or thinking about something, then they won’t have a good idea of how much value your input really is. If this was true, then perhaps you would be more receptive to his ideas and learn how to better communicate with employees. They do this by teaching them how to solve those problems themselves, and therefore, consultants want to make sure they’re not needed in the future. However, showing that you care isn’t easy. Books we rate below 5 won’t be summarized. It will help employees feel heard and help you get more data about what’s going on. Flawless Consulting by Peter Block suggests that following a prescribed 5 phases approach to consulting can help you succeed in your endeavors. - Flawless Consulting, page 1-2. Your client is so impressed that he or she puts you in charge of implementing the solution. What if the consultant had responded differently to your concerns? Your email address will not be published. If you want to take a holistic approach, then you should brush up on your facilitation skills and the ability to design learning experiences. They felt underappreciated and didn’t develop any kind of emotional attachment to it. We rate each piece of content on a scale of 1–10 with regard to these two core criteria. Hot Topic – You’ll find yourself in the middle of a highly debated issue. One of the managers called up someone he knew who worked at a well-known consulting firm and together they came up with lots of great ideas—but they were too complicated to implement easily. For example, let’s say that there was this one company who had decided it needed some help from consultants. Extension, Recycle, or Termination 1. Our rating helps you sort the titles on your reading list from adequate (5) to brilliant (10). It explains how to succeed in the consulting industry by attracting clients, organizing your pipeline and growing your business into a million-dollar one. You know the saying, “you can’t make an omelette without breaking some eggs”. Your goal is to execute the skill successfully. This will help you get more commitment from team members who have to make the solution work, and it will set more realistic targets for them. Once those issues are out in the open, you can explain how thorough your research was and why your decisions were correct. • Flawless Consulting by Peter Block suggests that following a prescribed 5 phases approach to consulting can help you succeed in your endeavors. Following this is the decision whether to extend the process to a larger segment of the organization. It’s very important to focus on the client and not yourself when executing consulting projects. Flawless Consulting (second edition, 2000) gives you an inside look into the art of consulting with a step-by-step guide to all the phases of a professional consultation. For example: you’ve been working at your job for 15 years when suddenly someone comes in and tells you that you’ve been doing your job incorrectly for all those years! He quit because he was unhappy with the organization that employed him. Insider’s take – You’ll have the privilege of learning from someone who knows her or his topic inside-out. I’m getting paid a lot of money from the CEO and he wants things done my way.”. Consultants help companies solve problems on their own in the future. Visionary – You’ll get a glimpse of the future and what it might mean for you. It’s one thing to have the best ideas in the world, but it’s another thing to deliver them and convince people of their value. Now, what would you think if your consultant didn’t seem to know much about flat hierarchies and responded with, “Do as I say. Expert consultant Peter Block’s step-by-step guide details how to become more successful in your client-consultant relationships and practice. Consulting is about caring for your clients. As the name implies, this step involves taking everything that has been decided previously and implementing the solution decided upon. For experts – You’ll get the higher-level knowledge/instructions you need as an expert. How a client sees an issue often does not reveal the true underlying problem. However, most managers don’t have the skills to correctly diagnose problems. If you're independent, you're meeting directly with a potential client. Entry and Contracting The key here is to take the mountain of information that has been collected and reduce it so that it can be managed and understood. If you were in this situation, you’d be horrified. Sometimes, we don’t need to be as technical or rational. You have to convince your employees that you’re right and they are wrong in order for them to follow through with your ideas. It explains why consultants spend so much time talking to clients and what they talk about during that time, as well as how meetings are their greatest weapon. Peter Block is a consultant and speaker in organizational development, community building and civic engagement. The agenda should be clear and include the following: format, time frame, and what will be discussed. So if you feel that management is too hard on employees, it’s a sure bet that the employees do as well. Of course if you end up agreeing with these, you should really consider buying the book. 1-Page Summary of Flawless Consulting Overview. It’s important for consultants to go beyond solving factual problems and delve into the softer side of client relations, like creating a cooperative bond, resolving issues so they don’t come up again later, focusing on technical issues, and dealing with relationship issues.
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