Just be more thorough.
Will be taking this to consumer affairs. And of course this has led to me making a number of complaints. Absolutely crap. But you do so anyway and finally, four days later, they offer to refund the $3 or offer a $5 voucher!!!! There is no better feeling, than knowing you’ve been screwed over, whether it’s out of idiocy (not being able to fulfill a 4 item meal) or plain old greed (Menulog drivers/thieving ****s. And there’s no need to worry about it being a once off experience. After the horrendous service I experienced, I asked for a refund. Their reply asks for the order number and your email ad...Read more. This is absolutely illegal and unethical.
Left without one of our orders and neither the fast food outlet or menulog gave a crap. Offered me $2 if I accept a voucher instead of a refund. Question: When you enter into a contract that you knowingly can’t deliver uponAnswer: MenulogNot enough drivers means that your food sits in a plastic bag @ a restaurant festering. Disappointing menu log when there is more competition then ever - we will just go somewhere else. Ordered and time changed on delivery time and rang shop as I knew they had finished order, they had to wait for delivery person to turn up half an hour later, as it was a burger it arrived with soggy bun and I threw it in bun, have rang to put in a complaint and I want a refund and won’t be using menulog again, I didn’t even want to put any star rating up but won’t proceed if I don’t even give them 1 , they don't even deserve a 1. Had to cancel order and go and buy something else. All the time best service for me .
I called at 8.00pm and advised our food delivery was over half an hour late. It’s almost $10 for two drinks. So it’s taken nearly 3 hours to get my food. They asked me for the one that is on the app, however I ordered through the website so I couldn’t find it. Disgusting service, meal took an hour and 20 minutes to get to us.Food was cold, chips were chewy and steak was half fat.Complained to menulog and they offered me a $10 voucher.
My order finally arrived at around 8:45. Now we are waiting 3-5 days for our refund. I called back again and spent ages trying to find my order number, because apparently the one on my email receipt was incorrect. They asked me for the one that is on the app, however I ordered through the website so I couldn’t find it. And if i wanted support i should have somehow taken photos of the missing items, and how cold the food was. Learn from your competition. If I could give zero stars I would. I ordered dinner through Menulog on a Friday night. Called at 8:30, still no food. Read reviews, compare customer ratings, see screenshots and learn more about Menulog AU - Food Delivery.
Cold food melted frozen items. the app said delivered and i havent recieved my order. Menulog (Food Delivery Service): 1.4 out of 5 stars from 2,333 genuine reviews (page 2) on Australia's largest opinion site ProductReview.com.au. They will never respond to your email or phone call. They give you the run around offer a refund and still stuff you around with it. Oddly, the webpage has refreshed to it being delivered. I got into contact with Menulog for them to offer me a voucher to use with them. Made an order at 1:30. Two times now i ordered but the driverDoesnt come, i think they ate the food that i ordered, stupid driver its not the companies fault but the driver, i ordered mcdonald 2 times now but the bloody fat drivers ate the food my 4 yr old daughter is very sad that the food is not delivered my poor daughter waiting for nothing. I have not received one single call despite 13 requests. It is time wasting..Un helpfulNot respondingNot respondWe have deleted the app after waiting two hours for our food which never arrived.
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